Service Desk / Onsite Support Technician (Permanent Part-Time)
Summary
Permanent part-time (4 hrs/day, mornings) Level 1/2 support technician at a managed services provider, alternating on a two-week rotation between remote service desk work from home and onsite user, hardware and troubleshooting support at a Melbourne CBD customer site. Core stack: Microsoft 365, Windows, Active Directory/Entra ID, ticketing.
Salary: $75,000 – $85,000 per year
About the role
Service Desk / Onsite Support Technician in a permanent part-time (4 hours per day, morning start) capacity, shared back-to-back with another team member. You'll alternate on a two-week rotation between remote service desk (WFH) resolving incidents and requests via phone, email and ticketing, supporting users across multiple customer environments, and onsite support in Melbourne CBD providing face-to-face support at a customer site, including user support, hardware and peripherals, and onsite troubleshooting. Handover between the two of you is a big part of the role, so clear notes and consistent ticket hygiene matter.
Key responsibilities
Triage, troubleshoot and resolve Level 1 and Level 2 incidents and service requests
Support Microsoft 365, Windows endpoints, printers, mobile devices and common business applications
Handle user onboarding/offboarding, account and access requests, and password resets
Provide a friendly, professional face for Zetta at customer sites
Keep tickets accurate and up to date, and hand over cleanly to your job-share partner
Escalate to senior engineers with clear, well-documented context when needed
About you
Strong verbal and written communication skills, with the ability to explain technical issues in plain language
Ability to work independently and manage your own workload, both at home and onsite
Previous experience in a service desk, helpdesk or desktop support role (MSP experience is highly regarded)
Working knowledge of Windows, Microsoft 365 and Active Directory/Entra ID
A customer-first attitude and a curious, problem-solving mindset
Australian citizenship or permanent residency is required for customer security clearance purposes
About us
Zetta ICT Services is a Perth-based managed services provider with offices in Perth and Melbourne, supporting small and medium businesses with IT that works. We're ISO 27001 and ISO 9001 certified and a Microsoft Solutions Partner. Our culture is built on three values: Play as a Team, Improve, and Stay Curious.
Benefits
Permanent part-time role with predictable rotation
Work across a variety of SMB customers and environments
Supportive, team-first culture with real opportunities to learn and grow
Exposure to ISO 27001-aligned processes and a Microsoft partner ecosystem
Closing Date: Wednesday the 14th of October, 2026.