Service Desk Operator (Job ID: 2026A028)

Job ID: 2026A028

Company Overview

CONNEX is a boutique IT recruitment and resource management firm serving ICT, Banking & Finance, and High-Tech Manufacturing sectors. We specialize in placing hard-to-find IT talent and support candidates in achieving their career goals.

Job Summary

The Service Desk Operator will provide first-level technical support on a rotating 12-hour shift schedule, troubleshooting network and system issues to ensure continuous IT service availability.

Responsibilities

• Provide first-level technical support by analyzing and resolving user access and connectivity issues to maintain network uptime
• Log, classify, and escalate incidents after initial fault isolation to appropriate teams for timely resolution
• Troubleshoot and resolve basic technical problems independently to minimize service disruption
• Operate and maintain Cisco Switches and Routers with hands-on expertise to support network infrastructure
• Apply knowledge of LAN/WAN technologies including VPN, Broadband, ISDN, ATM, and Frame-Relay to support network operations
• Utilize understanding of Wintel and Email Systems to assist in resolving related technical issues
• Adhere to a two rotating-shift schedule of 12 hours each, including standby availability for emergency coverage

Preferred competencies and qualifications

• ITE Certificate or Diploma in IT
• 1 to 3 years of internetworking experience
• CCNA certification (preferred)

Other Information

• Work schedule: Two rotating 12-hour shifts with a 2 days on/3 days off and 3 days on/2 days off pattern
• Standby duty required for emergency activation
• We regret that only shortlisted applicants will be notified
• EALicense: 18C9079