Service Desk
About us
PT Karya Solusi Prima Sejahtera is a forward-thinking technology solutions company dedicated to delivering exceptional IT support and services to our clients. We pride ourselves on building strong, long-term relationships with our customers by providing reliable, efficient, and innovative technology solutions. Our team is committed to excellence, continuous improvement, and creating a collaborative work environment where skilled professionals can thrive.
About the role
We are seeking a dedicated Service Desk professional to join our IT Support team on a full-time basis in South Jakarta, Jakarta. As a Service Desk representative, you will be the first point of contact for our end-users, providing technical support and resolving IT-related issues with professionalism and efficiency. This role is crucial to maintaining our service quality standards and ensuring customer satisfaction through responsive and knowledgeable support.
What you'll be doing
Responding to user support requests via phone, email, chat, and ticketing systems
Diagnosing and troubleshooting hardware, software, and network-related issues
Providing technical guidance and step-by-step instructions to end-users
Documenting all support tickets accurately and maintaining detailed records of issues and resolutions
Escalating complex technical issues to the appropriate technical teams when necessary
Installing, configuring, and maintaining user hardware and software applications
Performing basic maintenance tasks and updates on user systems
Following established IT policies and procedures to maintain system security and compliance
Contributing to knowledge base documentation and user training materials
Maintaining a professional demeanour and delivering excellent customer service under pressure
What we're looking for
High school diploma or equivalent; certification in IT support (CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar) is preferred
1–3 years of experience in a help desk, service desk, or technical support role
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
Proficiency with operating systems including Windows, macOS, and Linux
Knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP
Experience with ticketing systems and IT service management tools
Excellent communication skills with the ability to explain technical concepts to non-technical users
Strong customer service orientation and patience when assisting users
Ability to work independently and as part of a team in a fast-paced environment
Problem-solving mindset with a commitment to providing quality support
Fluency in Bahasa Indonesia and English (both verbal and written)
Apply now
If you are a dedicated IT support professional ready to make a positive impact as part of our Service Desk team, we would love to hear from you. Please submit your CV, a cover letter, and any relevant certifications to our recruitment team. Join PT Karya Solusi Prima Sejahtera and grow your career in a dynamic and innovative technology environment.