Service Desk Representative
Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment.
Essential Duties and Responsibilities include the following:
- Greets members/guests enthusiastically and efficiently handle the check-in process
- Answers telephone and field calls
- Schedules massage appointments either in person or by phone
- Assists members with purchases of retail goods and club services
- Presents membership information to prospective members, as well as refer them to Member Sales Department
- Works as a TEAM with all other departments
Other Functions
- Be knowledgeable about all programs and activities offered by PJCC
- Promotes club services and activities
- Assists with keeping the club well stocked and clean
- Maintains communication log and lost & found ledger
- Handles member injury and illness incident reporting
Available Shifts:
- Monday - Thursday: 5:00pm - 10:00pm
- Friday - Saturday: Between 7:00am - 7:00pm
- Sunday: Between 7:00am - 6:00pm