Service Desk (Shift work/English)
About the role
Service Desk is responsible for ensuring that all routine tasks and provide remote hands and eye service for customer during their shift are completed as well as a full handover of on-going activity to the next shift.
Key responsibilities
Receive calls and email to support incident and service request from customer.
Managing and reporting on various incidents occurring on the site.
Maintain and update customer services on ticket management systems in a timely manner.
Escalate unresolved issues to the next level of support personnel.
Provide remote hand service to clients.
Support audits, compliance checks, and incident investigations when required.
Follow standard operating procedures and control processes.
Monitor and enforce data center physical security policies and procedures.
Manage visitor access requests and ensure compliance with security requirements.
Maintain security logs, visitor records, and access control documentation.
Inbound and Outbound Shipment Management.
Ensure compliance with logistics and inventory management procedures.
Monitor environmental alarms and report operational risks.
Any other duties reasonably associated with this position.
Job Specification
Bachelor's degree in Information Technology (IT), Network Engineering / Cyber Security ,Business IT, any related field
> 1 years’ experience in system operation in customer support
Microsoft office /Other
Good command in English (Only)
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Why Join Us?
🌍 Work with World-Class Companies
You will manage and coordinate with leading local and international clients, expanding your horizons in a truly global work environment.
🏢 Grow in the Booming Data Center Industry
Be a part of a critical digital infrastructure and advance your tech knowledge in an industry built for the future.
🚀 Career Learning and Growth Opportunities
Develop your technical capabilities, service skills, and enterprise-level client management to build a stable and rewarding career path.
Join our team and drive the digital world forward together!