Service Desk Specialist II with Security Clearance
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Summary
An onsite service desk specialist supporting a government facility in West Bethesda, MD, handling incoming support tickets and providing hands-on hardware/software troubleshooting across Mac and Windows for end users. Requires an active security clearance and strong customer-facing communication skills.
Overview Providing hardware and software support to a diverse staff and end-user population. Experience supporting both Mac and Windows Operating Systems. Ability to quickly diagnose and troubleshoot customer concerns and address or route to appropriate support resources for resolution. Strong customer service and communication skills are key as this role involves direct customer interaction. Responsibilities * Responsible for receiving and updating incoming service support requests (tickets), …