Service Desk Specialist
Posted Updated
Description
Hiring: Service Desk
Locations: Pune / Bangalore
Experience: 1+ Year
Salary: Up to 5.5 LPA
Work Mode: 100% Work From Office
Shift: US Shifts / 247 Rotational Shifts
Joining: Immediate Joiners Only
Mandatory Skills:
- Service Desk / Technical Support
- ServiceNow Ticketing Tool
- Microsoft Office 365 / Microsoft 365
- Active Directory
- IT Troubleshooting
- Excellent Communication Skills
Key Responsibilities:
- Provide L1 technical support to end users.
- Handle incidents and service requests using ServiceNow.
- Troubleshoot Microsoft 365 and Office 365 issues.
- Resolve Active Directory-related issues.
- Maintain and update support tickets.
- Escalate unresolved issues to the appropriate teams.
- Ensure SLA compliance and customer satisfaction.
Eligibility:
- Any graduate preferred.
- Minimum 1 year of relevant technical support experience.
- Training, internship and bench periods will not be considered.
- Comfortable with US shifts and flexible rotational shifts.
- Willing to complete client-mandated training.
- Graduation certificates and original mark sheets required for onboarding.
Interview Process:
- HR Screening Telephonic
- SHL Assessment Aptitude, English, SVAR and Email Writing
- Operations Round Final Interview
All interview rounds will be virtual.
Immediate joiners only. Candidates must be available for interviews as scheduled.
Contact Details: Khader
Live Connections
Mobile: hidden_mobile
Email: hidden_email