Service Desk Specialist

General duties:

• 1st level of support for system users in resolving requests
• Ticket queue management in the Jira system
• Cooperation with customers within METRO group (it's not a call center)
• Timely data entry into the system in accordance with the designated SLA level
• Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
• Support in providing access to the system for users
• Cooperation with colleagues from own and related teams
• Solving customer issues based on solution catalogue
• Maintenance and development of solution catalogue
• Ensuring that the team knowledge base is updated on an ongoing basis

Our requirements:

• Secondary education or university degree (IT degree not required)
• Very good knowledge of English
• Ability to think analytically
• Readiness to take action and demonstrate perseverance in task execution
• Self-discipline and ability to work under time pressure
• Great team working skills

Your benefits:

• Stability – Start with a 6-month contract, then secure a permanent one! We believe in long-term partnerships and hope you'll grow with us for years to come
• Non-wage benefits – Annual budget for your performance awards, holiday subsidies, vacation allowances, and referral bonuses
• Relocation package – Financial support to help you move to Szczecin
• Professional training – Courses in accounting, software (SAP), soft skills, and language learning to support your career growth
• Free access to eTutor – Improve your language skills or learn a new one
• International work environment – Work with colleagues from different cultures, gain a global perspective, and develop your cross-cultural communication skills
• Higher salary – Earn more if you know an additional language
• Career growth opportunities – Twice a year, you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
• Internal promotions – We believe in growing talent from within, and 3 out of 4 of our leaders have risen through our organization
• Opportunities to expand your knowledge – Take part in various projects and grow your experience beyond your role!
• Support for ACCA students – Includes an extra paid day off for exams and reimbursement of exam costs, helping you obtain your accounting certification
• Team integration – Twice a year, bond with your team by choosing workshops or fun activities and enjoy a great meal together!
• Company-wide events – Celebrate together at the annual Accountant’s Day and our legendary Winter Party with themed costumes!
• Free well-being training – Because your well-being matters to us. Recharge with sessions focused on stress relief, relaxation, and maintaining a healthy balance in daily life
• Co-financed private medical care (LUX MED) and group insurance – You can also extend the coverage to your family members
• Subsidized Multisport card – Because staying active is key to a healthy life!
• Employment anniversary celebration – Celebrate your milestone with gifts such as a speaker or Kindle
• Recognition awards – Receive special engagement awards when you go the extra mile
• Modern, eco-friendly office – Work in a state-of-the-art building in the city center with easy access via public transport, helping you avoid traffic jams
• Employee discounts – Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building