Service Desk Specialist
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Summary
Provides first-line IT support (remote and on-site) for a B2B iGaming product company: manages user accounts and access, runs IT onboarding/offboarding, prepares workstations, handles equipment procurement/inventory, and supports internal tools like Google Workspace, Atlassian, and GitHub. Requires 2+ years in IT support and macOS/Linux/Windows experience.
Наш партнер – міжнародна продуктова iGaming компанія, B2B game provider із понад 12-річним досвідом на ринку в пошуку Service Desk Specialist.
Основний фокус компанії — regulated European markets, а продукти представлені у 27+ юрисдикціях.
Main Responsibilities:
- Provide IT support to employees (remote and on-site)
- Manage user accounts, permissions, and system access
- Handle onboarding and offboarding from the IT side
- Prepare and configure employee workstations
- Manage IT equipment procurement, delivery, and inventory
- Troubleshoot hardware, software, and system issues
- Maintain IT documentation and asset records
- Support internal tools (Google Workspace, Atlassian, GitHub)
- Participate in IT infrastructure and security improvements
Mandatory Requirements:
- 2+ years in IT support / Service Desk / system administration
- Experience with access management, onboarding, equipment provisioning
- Experience supporting macOS/Linux/Windows
- Experience with MDM solutions
- Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
- Basic understanding of cloud platforms (AWS / Azure / GCP)
- Basic understanding of GitHub access management
Nice to have:
- Experience with VPN or LDAP
- Administration experience in Atlassian, GitHub, AWS
- Interest or experience in security topics (Zero Trust, access control, endpoint security)
We offer
- Competitive EUR salary
- Quarterly bonus system
- Flexible schedule
- Medical insurance
- Unlimited vacation and sick leave
- Budget for professional learning
- Modern hardware