Service Desk Specialist - Tier 2

Overview DecisionPoint seeks multiple Tier 2 Service Desk Specialists to provide advanced technical support for a large federal and DoD-aligned mission environment. Tier 2 staff resolve complex incidents beyond Tier 1 scope, including application-level troubleshooting, authentication problems, permission issues, configuration diagnostics, and API/integration errors. Tier 2 specialists work closely with cloud engineering, cybersecurity, application development, and infrastructure teams to ensure…