Service Desk Specialist

Salary: ₱18,000 – ₱20,000 per month

Education – Associates Degree in Computer Science or Bachelor’s Degree in IT, Computer Science or equivalent.

Related Work Experience – At least 1-year experience in a technical helpdesk role

• Work location might be on Globe Pioneer Mandaluyong or BGC Taguig (Tentative). Please ensure that the candidate is amenable to work either on Mandaluyong or BGC.

Knowledge – Knowledgeable in the following:

● Basic system and network configuration

● Familiarity with the ticketing system.

● Knowledgeable in basic SQL and Unix commands.

Skills:

● Sound problem resolution, judgment, and decision-making.

● Above average communication skills and telephone manner

● Excellent customer service

● Strong interpersonal and organizational skills

● Able to work independently and in a team environment

● Must be adept to work in a fast-paced environment with tight SLAs