Service Desk Support - 12 months contract

Salary: $3,000 – $3,500 per month

• Provide Service Desk and Customer Experience support to internal and external stakeholders.

• Manage and follow up on incidents and service requests, ensuring timely resolution and escalation where required.

• Coordinate release notifications and service updates with relevant stakeholders.

• Assist in identifying and troubleshooting issues relating to payment systems and services.

• Maintain accurate records of incidents, requests and resolutions.

• Provide professional and responsive support while ensuring a positive customer experience.

Requirements:

• Minimum Diploma in any discipline.

• Prior experience in Customer Service, Helpdesk, Service Desk or Banking is advantageous.

• Candidates from Bank Contact Centre backgrounds are welcome.

• Good understanding or interest in payment systems.

• Singaporeans only.