Service Desk Support Analyst

Required Experience: Desired Skills Knowledge of computer hardware, software, and mobile device components. Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting. Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN. Knowledge of Active Directory, Group Policy, and endpoint security tools. Knowledge of ITIL best practices for incident and asset management. Skilled in diagnosing and resolving complex hardware, software, and conn…