Service Desk Support Engineer Shift Leader

Salary: £35,000 - 35,000 per year Requirements: At least two years of experience supervising or leading an IT support team. Proven background in technical support or helpdesk environments, ideally within a Managed Service Provider (MSP) setting. Strong familiarity with modern ticketing systems, helpdesk software, and core IT infrastructure tools. Excellent communication skills, with the ability to translate technical detail to non-technical end-users. Demonstrated problem-solving capabilities u…