Service Desk Support - International School / up to 23K

Salary: $20,000 – $22,000 per month

Our client:

A well-established international school in Hong Kong offering a modern and technology-driven learning environment. They are looking for a Service Desk Support to handle 1st and 2nd tier support to internal users. Candidate with experience in managing Apple environments is preferred.

Your role:

• Provide Tier 1 and Tier 2 IT support to students, teachers and staff

• Handle service requests, troubleshoot technical issues and follow up on outstanding tickets

• Support MacBooks, PCs, iPads, software applications, peripherals and network connectivity

• Manage user accounts, cloud services and device deployment

• Maintain IT equipment inventory, documentation and asset records

• Provide on-site technical support for meetings, events and school activities

• Liaise with vendors and escalate complex issues when required
  

Requirements:

• Diploma in Computer Science, Information Technology or related disciplines

• Hands-on experience supporting Apple and Microsoft environments

• Familiarity with MDM or endpoint management tools; JAMF experience is preferred

• Knowledge of Microsoft 365, cloud applications and endpoint security

• Strong troubleshooting, communication and customer service skills

• Immediately available is a plus
  

Click “Apply Now” or contact us at 3741 1478 for a confidential discussion. All applications will be treated in strict confidence and used solely for recruitment purposes.