Service Desk Support

Job Title: Service Desk Support

Job type: Fulltime

Job location: Phoenix, AZ

Year of experience required: 7-8 Yrs (Max)

Here is a JD for your requirement.

- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now).

- Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

- Take ownership and responsibility of an issues from start through to a successful resolution

- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

- Ability to Co-ordinate with the Incident Management team during major incidents.

- Flexibility and ability to work on a rotational shift (24/7) Support model.

Akash Singh

Phone: +1 (904 240-4265)

Akash(dot)singh(at)nlbservices(dot)com