Service Desk Support Officer
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Summary
First-line IT Service Desk Support Officer providing phone/email/in-person technical support to internal staff at a Sydney community housing provider. Day-to-day covers troubleshooting Microsoft 365, Windows and network issues, user account administration, ticketing per ITIL/SLA, and hardware setup — fully office-based in West Ryde, 5 days a week.
About the Role Full Time position (35 hours/week) Permanent opportunity Office based in West Ryde (5 days per week) The IT Service Desk Support Officer is responsible for providing first-line technical support to internal staff across Link Wentworth. This role acts as the first point of contact for IT support, delivering efficient and customer-focused assistance across a Microsoft-based environment, including Microsoft 365, Windows, and Active Directory. You will play a key role in ensuring IT …