Service Desk Support Specialist
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Summary
Tier-one service desk role in Chattanooga: provide end-user technical support for all business lines via phone, chat, and email, troubleshooting incidents across applications, desktop/telephony hardware, networks, and security access using Service Desk Manager ITSM. Core tech: Windows, Microsoft Office, ITSM tooling; ITIL/Support Center certifications earned in first 12 months.
Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required
Service Desk Support Specialist requires:
- Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
- Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
- COVID mandate
- Associates Degree or equivalent, relevant work experience is required.
- Experience 2 years of end-user technical and/or call center experience required
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Working knowledge of Windows Operating Systems required.
- Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
- Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Service Desk Support Specialist duties:
- User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
- Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM