Service Desk Team Leader
Posted Updated
Summary
Leads a service desk team in a busy ICT support environment, overseeing daily operations, managing team performance against KPIs, coaching staff, and driving continuous improvement in service delivery and customer satisfaction.
About the Role An exciting opportunity is available for an experienced Service Desk Team Leader to join a busy ICT support environment and lead a high-performing service desk team. This role is responsible for overseeing daily service desk operations, managing team performance against KPIs, supporting staff development, and driving continuous improvement initiatives to enhance service delivery and customer satisfaction. Key Responsibilities Lead, coach, and mentor Service Desk Officers. Monitor…