Service Desk Technician
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Summary
A first-line IT support role: the technician is the first point of contact for users, troubleshooting IT issues over the phone, logging and resolving tickets, and escalating to cross-functional teams while delivering high-level customer service. Core focus is phone-based service desk support and ticketing.
About The Role We’re searching for customer-focused Service Desk Technicians to join our company. You’ll be the first point of contact ensuring users IT issues are resolved while delivering excellent customer service. Responsibilities will include: Troubleshooting & investigating IT-related issues over the phone Deliver a high-level of customer service Log & resolve IT tickets and escalating to cross-functional teams as required Collaborating with other vendors and service providers Sharing les…