Service Desk Technician - Cleared
Posted Updated 7
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Summary
A cleared Service Desk Technician provides Tier I/II front-line IT support to U.S. Dept of Treasury program users in downtown Washington, DC, working fully onsite Monday-Friday 12:00pm-8:00pm. Day-to-day work covers workstations, printers, VOIP phones, ITSM ticketing, and onboarding/offboarding in a classified environment.
RDTS is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.
Key Responsibilities:
- Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
- Respond to service requests via phone and/or the ITSM system.
- Log, track, resolve or escalate tickets.
- Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
- Comply with all Treasury security policies for classified environments.