Service Desk Technician
Summary
Internal IT service desk role at DigiCert (digital trust/PKI security company) in Pune: resolving employee help desk tickets, onboarding/offboarding staff, imaging laptops, procuring hardware, and supporting security compliance. Core tooling is Jira, with Okta/Microsoft/Atlassian experience a plus.
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at
Job summary
Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.
What you will do
- Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
- Enforce Information Security Requirements: include validating evidence, working with auditors, and following compliance requirements.
- Establish and maintain IT vendor relationships.
- Work with Service Desk Manager to procure hardware.
- Collaborate with other teams on projects.
- Assist with creating, updating, and maintaining knowledge base articles for internal use.
- Provide a clear vision for your team and relay vision upward to higher leadership. improve existing processes and propose and adopt new processes where applicable.
- Work closely with Service Desk Manager to manage various team projects.
- Help with onboarding / offboarding employees and imaging new laptops.
What you will have
- Practical hardware and software computer knowledge. Working towards a technical degree.
- 1+ years of practical experience in the computer industry.
- Organizational skills: managing multiple projects at a time.
- Very good practical Jira experience.
- Communication skills: able to effectively communicate, good vision able to work through challenging situations.
- Very good organizational skills.
- Self-motivated good vision looking forward.
Nice to have
- IT certifications like A+ or MCP are a plus
- Okta, Microsoft, and Atlassian experience is helpful
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
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Skills
As published by greenhouse · 11 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- If the country you currently live in is NOT listed in the question above, please confirm in which country you live? optional
- If the state you currently live in is not listed above, please confirm which state you reside in. Please complete this only if you selected ‘State Not Listed’ above. optional
- What are your salary expectations for this role?
- Please provide a link to your LinkedIn profile.
Pick from a list (7)
- Have you completed secondary education or its equivalent? optional
- Are you legally authorized to work in the country in which this role is located?
- Please confirm the Country in which you currently reside?
- What state are you currently located in?
- As part of the employment process, all candidates are subject to employment and education verification, as well as a comprehensive background check, in accordance with applicable laws and company policies. I understand that I will be provided with additional information and asked to provide authorization before any such checks are conducted.
- I understand that all information provided in my application must be accurate and truthful, and that any misrepresentation may result in disqualification from the hiring process or termination of employment if discovered after hire.
- I acknowledge that DigiCert and its service providers may collect and process my image and related identity verification information to verify my identity, prevent fraud, maintain security, and administer the hiring process. I understand that this information will be used only for these purposes and retained in accordance with DigiCert's applicable policies and legal obligations. If I choose not to provide the information required to complete identity verification, DigiCert may be unable to continue processing my application. Do you acknowledge and agree?