Service Desk Technician

We are seeking a dedicated Service Desk Technician to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all service requests are handled efficiently and effectively. This role requires a strong understanding of various IT systems and troubleshooting techniques, particularly in areas such as WiFi and printer issues, as well as experience with ServiceNow and Active Directory. Key Responsibilities: - Respond to user inquiries and provide technical support via phone, email, or chat. - Troubleshoot and resolve issues related to WiFi connectivity, printer functionality, and VPN configurations. - Utilize ServiceNow for ticket management and tracking of service requests. - Assist users with Office 365 applications and ensure smooth operation. - Maintain documentation of issues and resolutions to improve future support efforts. - Collaborate with other IT team members to escalate and resolve complex issues. Required Skills: - Proficiency in service desk operations and customer service. - Strong troubleshooting skills for WiFi and printer issues. - Familiarity with ServiceNow and Active Directory. - Experience with Office 365 and VPN configurations. - Excellent communication skills and a customer-oriented mindset. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.