Service Desk Technician II
Company Profile:
USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the
downstream energy market. We offer the full suite of maintenance and turnaround services including hydro
blasting, hydro cutting, hydro excavation, chemical cleaning, PEPTM polymer extraction service, vacuum services,
tank cleaning, degassing/vapor control, FCC catalyst handling and transportation, and specialty turnaround
services. Founded in 2012, USA DeBusk currently has field offices in 24 cities and continues to provide services
internationally.
Position Summary:
We are seeking a knowledgeable and dependable Level II IT Service Desk Technician to provide advanced technical
support and serve as an escalation point for our Level I team. This role requires strong troubleshooting skills, solid
technical depth, and the ability to work independently while delivering excellent customer service. You’ll handle more complex issues, assist with system administration tasks, and help improve our support processes.
Key Responsibilities:
Advanced Technical Support
- Provide IT technical support via phone, email, and ticketing across multiple levels.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Support Windows environments, mobile devices, and enterprise applications.
- Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies,
- permissions).
- Diagnose and resolve issues related to VPN, remote access, and network connectivity.
- Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune).
- Support server and network teams with routine maintenance tasks.
- Monitor system alerts and assist with incident response.
- Maintain and update documentation, knowledge base articles, and standard operating procedures.
- Participate in small IT projects, upgrades, and rollouts.