Service Desk Technician Intern/ Co-Op
Posted
Summary
Intern/co-op service desk technician at a manufacturing company providing first-level IT support to employees: troubleshooting hardware, software, network, and Microsoft 365 issues, managing accounts in Active Directory/Entra ID, maintaining endpoint security, and tracking tickets, across both office and manufacturing environments.
Service Desk Technician Intern/ Co-Op
General Description:
The Service Desk Technician is responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues. This will be accomplished by responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Responsibilities:
- Provide first-level technical support to employees through phone, email, chat, and in-person assistance.
- Troubleshoot and resolve common hardware, software, network, and connectivity issues.
- Install, configure, maintain, and replace desktop computers, laptops, monitors, printers, and other IT equipment.
- Set up and configure new employee computers, accounts, phones, and other technology.
- Assist with employee onboarding and offboarding, including account creation, equipment setup, access changes, and equipment recovery.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
- Assist with Active Directory and user account administration, including password resets and security group membership.
- Troubleshoot basic network connectivity issues involving switches, wireless access points, cabling, VPN connections, and TCP/IP.
- Install and troubleshoot software applications and operating system issues.
- Maintain accurate records of IT equipment, software, users, and support activities.
- Enter, update, and track service tickets using the company's IT service management system.
- Assist with maintaining endpoint security, antivirus/EDR, Windows updates, and other security controls.
- Escalate complex hardware, software, network, or security issues to senior IT staff or appropriate vendors.
- Assist with IT projects, system upgrades, hardware deployments, and technology improvements.
- Follow company IT policies, procedures, and cybersecurity practices.
- Maintain a professional and customer-focused relationship with employees at all levels of the organization.
- Travel to other company locations as needed to provide technical support.
Preferred Qualifications:
- High school diploma or equivalent required.
- Currently enrolled in a college or technical program pursuing Information Technology, Computer Science, Cybersecurity, or a related field.
- CompTIA A+, Network+, or similar certification.
- Experience with Microsoft 365 and Azure/Entra ID.
- Familiarity with Active Directory.
- Experience with Microsoft Teams.
- Basic understanding of cybersecurity principles.
- Experience using an IT help desk or ticketing system.
- Experience supporting Windows 10/11 environments.
Job Location:
Both office and manufacturing environments
Equipment Used:
Computers, laptops, monitors, printers, scanners, mobile devices, networking equipment, and other IT hardware and peripherals used in office and manufacturing environments.