Service Desk Technician

We are seeking a motivated and skilled Service Desk Technician to join our dynamic team in Hyderabad. The ideal candidate will be responsible for providing exceptional technical support and customer service to our clients. This role involves responding to customer inquiries through various channels including phone, email, chat, and social media, ensuring timely diagnosis, resolution, and tracking of support queries. Key Responsibilities: - Provide first-level technical support for service desk operations, addressing issues related to cloud computing, mail server settings, and domain server concepts. - Utilize excellent communication skills to interact with customers and understand their technical issues. - Troubleshoot and resolve problems related to operating systems, applications, and network connectivity. - Maintain knowledge of current technologies and best practices in IT support, including Active Directory, API integrations, and security protocols. - Collaborate with team members to improve service desk processes and enhance customer satisfaction. - Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting. Required Skills: - Strong understanding of service desk and technical support processes. - Proficiency in cloud computing concepts and technologies. - Familiarity with mail server settings (IMAP, POP, SMTP) and domain server concepts (DNS, DKIM, DMARC). - Experience with Active Directory and basic networking knowledge. - Intermediate knowledge of troubleshooting various operating systems (Windows XP-10) and applications (MS Office, O365, Skype for Business, Microsoft Teams). - Ability to work effectively in a busy ICT service desk environment. If you are passionate about technology and customer service, and you meet the qualifications outlined above, we encourage you to apply for this exciting opportunity to grow your career in IT support.