Service Desk Technician

Job Summary
We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.
Responsibilities

Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
Supports company audio/conferencing solutions
Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback

Requirements

Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking
Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools
Solid problem-solving skills
Strong verbal and written communication skills
Very good knowledge of English both spoken and written
Willingness to work from the office 4 days per week.