Service Desk Technician

Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude

Duties
· Provide user assistance in the operation of installed software
· PC hardware support including builds, troubleshooting and repairs
· Desktop support
· Software and licensing maintenance and audits
· Telephone support including company mobile phones
· Testing and evaluating new technology
· Liaising with vendors, contractors and staff in purchases and operational support matters
· Ad hoc assistance, support and administration including, but not limited to:
E-Mail
Viruses
Backup
· Other tasks as directed

Selection Criteria

Qualifications: Preferably an IT tertiary level certificate or practical IT industry history equivalent

Experience: 1 year’s previous experience in a similar role

Skills:

· Excellent verbal and written communication

· Organised and able to meet deadlines