Service Desk Technician / systems engineer
Salary: $70,000 – $80,000 per year
Level 2 Service Desk Technician / Systems Engineer
FooForce is a well-established Managed Services Provider (MSP) with offices in Sydney and Melbourne. We are looking for an experienced Level 2 Service Desk Technician / Systems Engineer to join our Sydney team.
This is an excellent opportunity to work in a small, experienced team supporting a diverse range of clients across a broad range of technologies. You'll be involved in both day-to-day support and project work, helping clients get the most from their technology.
About the Role
You will:
Provide remote and onsite technical support to clients.
Troubleshoot and resolve desktop, server, network and cloud-related tasks.
Support Microsoft 365, Windows Server and Microsoft Azure environments.
Install, configure and maintain hardware, software and business applications.
Assist with system upgrades, migrations and infrastructure projects.
Maintain accurate documentation and ticket records.
Work closely with senior engineers to deliver high-quality outcomes for clients.
Technical Skills & Experience
You should have experience with most of the following:
Microsoft 365 (Exchange Online, OneDrive, Teams)
Windows desktop and Windows Server administration
Active Directory and Microsoft Entra ID (Azure AD)
Microsoft Azure
Basic networking (LAN, WAN, switching, routing and Wi-Fi)
Troubleshooting end-user devices and business applications
Desirable Skills
Experience with any of the following would be advantageous:
ConnectWise Manage or similar PSA/ticketing platforms
Kaseya or similar RMM and automation tools
Power Automate / Power BI
About You
You are someone who:
Takes ownership of issues and sees them through to resolution
Has excellent troubleshooting and problem-solving skills
Communicates clearly with clients and colleagues
Is confident dealing directly with clients
Learns new technologies quickly
Can prioritise work effectively and manage competing demands
Works well independently and as part of a team
Has strong attention to detail
Qualifications & Experience
Minimum 2 years' experience in an MSP environment
Relevant IT qualification, certification, or equivalent industry experience
Industry certifications (Microsoft, CompTIA, etc.) are highly regarded
Cyber security knowledge or experience is desirable
What's In It For You?
Salary package of up to $80,000 + super
Exposure to a broad range of technologies and client environments
Opportunities for career development and advancement
Supportive and experienced team environment
A positive company culture
A varied and rewarding role combining support and project work
Other Requirements
Occasional after-hours and weekend work may be required.
Australian work rights are essential.
How to Apply
If you think this role is for you, please email your resume and a brief cover letter.