Service Desk Technician

Location: On-Site

Position Overview

We are seeking a Service Desk Technician to provide exceptional customer service and technical support to end users in a fast-paced enterprise environment. This role serves as the first point of contact for employees experiencing technical issues related to hardware, software, account access, and business applications.

The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-focused approach to resolving technical concerns. Support will be provided through phone, email, and other communication channels.

Key Responsibilities

Serve as the first point of contact for end-user technical support requests.
Provide timely support for hardware, software, account access, and office technology issues.
Troubleshoot and resolve common user issues, including password resets and system access requests.
Document incidents, service requests, and resolutions accurately within the ticket management system.
Escalate complex issues to appropriate support teams when necessary.
Deliver support via phone, email, remote access tools, and other communication methods.
Assist users with office productivity applications, printers, and other workplace technologies.
Follow established support procedures and service standards to ensure a positive customer experience.
Strive for first-contact resolution whenever possible.

Required Qualifications

Minimum of 2 years of help desk, service desk, technical support, or call center experience.
Experience providing customer support over the phone.
Basic troubleshooting skills related to hardware and software issues.
Understanding of office productivity applications and general desktop support.
Experience with password resets, account management, and user access support.
Familiarity with ticketing systems and incident documentation.
Experience supporting end users remotely.
Ability to work independently in a fast-paced environment with minimal supervision.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.

Preferred Qualifications

Experience supporting enterprise-level environments.
Experience troubleshooting network-connected printers and peripheral devices.
Experience providing remote access support.
Healthcare industry experience is a plus.

What’s Offered

Opportunity to gain experience within a large enterprise environment.
Exposure to a variety of technologies and end-user support scenarios.
Potential for professional growth and career development.
Meaningful work supporting critical business operations.

Interview Process

One-step interview with the hiring team and support professionals.

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Aug 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Service Desk Technician