Service Desk Technician with Security Clearance

Job Summary: The Service Desk Technician is the front line of customer experience for end users across the Army War College. The role exists to resolve issues quickly, communicate clearly, and leave every customer confident that their problem was understood, addressed, and documented. Technical work is the means; customer support is the mission. The technician delivers Tier 1 level support over the phone, in person, and remotely; manages the full ticket lifecycle in ServiceNow; and supports Win…