Service Desk Technician with Security Clearance

Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to Andrews AFB, Maryland. Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, and web support. Respond to customer inquiries by identifying issues, troubleshooting Level 1 technical problems, and resolving incidents whenever possible. Create, upda…