Service Desk Technician

Job Title: Service Desk Technician

Duration: 6-12 months contract

Location: San Antonio, TX

Visa Status: USC|GC|H1B - (No CPT & OPT)

Passport number is mandatory for submission

Job Description:

• 2-3 years of experience in a service desk/help desk role
• Experience troubleshooting issues
• Must be flexible with shift schedule
• Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
• Previous experience utilizing ticketing systems
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers
• Strong written and verbal communication skills- able to relay technical ideas to business audience
• Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications:

• Associates Degree
• A+ Certification
• Previous experience in retail organization working with POS hardware /software
• Experience working with networking equipment (routers, switches and hubs)

All your information will be kept confidential according to EEO guidelines.