Service Desk - Tier1
Posted Updated
Job Description and Responsibilities:
- Monitor and handle helpdesk tickets
- Troubleshoot software related issues.
- Interact with end users via email or phone
- Understand and document issues and requirements
- Create and update user security access.
- Assist with some hardware related issues.
- Monitor backups and alerts.
- Perform other duties as assigned.
Qualifications
- 2 Years related Experience
- Good communication skills both written and verbal
- Degree in Information Technology or related technical discipline
- Knowledge of 365\Windows 10 environment
- Knowledge of remote support software
- Microsoft Intune Knowledge
- Knowledge of ticket management system
- Knowledge and interest in computer systems and the latest technologies
- The ability to learn new technologies quickly
- The ability to communicate complex procedures to other colleagues
- Commercial and business awareness
- High customer services skills and troubleshooting ability.