Service Director

Cavender GMC Buick North Service Director

Do You See the Opportunity?

At Cavender Auto Group, our values define who we are and how we lead.

Integrity: Always do the right thing.

Empowerment: Give our people the tools, training, trust, and opportunity to succeed.

Commitment: Take care of our customers, our community, and one another.

Innovation: Challenge ourselves to continuously improve and find better ways to serve.

Our mission is simple:

Delivering exceptional experiences to those we serve.

We are looking for a Service Director who values precision, structure, and consistency and understands that exceptional service starts with a well-run operation.

This is a role for someone who takes a systematic approach to leadership, pays attention to the details, and believes strong results come from clear processes, established standards, and accountability. You evaluate information carefully, solve problems by understanding their root causes, and make decisions with quality and long-term results in mind.

You take pride in knowing the operation is organized, the expectations are clear, the numbers are accurate, and the team has the direction it needs to succeed.

We will give you the resources, technology, and support to lead your department.

How you organize, lead, and improve the operation is up to you.

Why Cavender?

Cavender is a family-owned and operated automotive group that believes in developing our people and promoting from within.

What you can expect:

A culture built around Integrity, Empowerment, Commitment, and Innovation

The opportunity to lead and make a meaningful impact on dealership operations

Ongoing training and development

Competitive benefits package including Medical, Dental, Vision, and Long/Short-term disability

401(k) with company match

Paid time off

Paid Birthday Day off

Work/life balance

Opportunities to make a difference in our communities

What You'll Do

As a Service Director, you will oversee the daily operations of the service department, establish consistent processes, and ensure your team delivers quality repairs, excellent customer service, and strong financial results.

Your work will include:

Oversee daily service department operations, including technicians, service advisors, and support staff

Organize workflow by scheduling and assigning work based on staffing, shop capacity, repair priorities, and customer needs

Monitor key performance indicators, including service revenue, labor hours, productivity, customer satisfaction, and repair quality

Review department results, identify trends, and develop action plans to address opportunities for improvement

Ensure repairs and maintenance are completed accurately and meet manufacturer specifications and dealership quality standards

Address escalated customer concerns by identifying the issue, evaluating available solutions, and ensuring appropriate follow-through

Coordinate with Parts, Sales, and Finance to support efficient operations, parts availability, and warranty claim processing

Manage service department budgets, labor expenses, parts costs, and overhead to maintain financial accountability

Establish clear procedures, expectations, and standards for service department employees

Recruit, train, coach, and develop team members to strengthen technical knowledge, productivity, and accountability

Evaluate staffing needs and ensure employees are appropriately scheduled and assigned to meet department demands

Maintain compliance with federal, state, and local regulations, manufacturer requirements, safety standards, and dealership policies

Maintain accurate records and ensure required documentation and procedures are consistently followed

Identify operational gaps, improve processes, and implement solutions that increase efficiency, consistency, and profitability

Hold team members accountable for following established procedures and meeting department expectations

Work collaboratively with dealership leadership to align service department goals with overall dealership objectives

What We Look For

We are looking for someone who:

Is organized, methodical, and detail-oriented

Approaches decisions logically and evaluates information before taking action

Values structure, consistency, and clearly defined processes

Takes ownership of responsibilities and follows through on commitments

Uses data, reporting, and performance metrics to guide decisions

Identifies problems, evaluates root causes, and develops practical solutions

Sets clear expectations and holds team members accountable for results

Maintains high standards for quality, accuracy, and customer service

Can manage competing priorities without losing sight of important details

Communicates expectations clearly and professionally

Is comfortable making difficult decisions when standards are not being met

Looks for ways to improve efficiency, reduce unnecessary costs, and strengthen department performance

Believes strong leadership means creating an environment where people understand what is expected and have the tools to succeed

Wants to build a high-performing service operation—not simply manage the day-to-day workload

Requirements

Previous leadership experience in automotive service operations, preferably as a Service Director, Service Manager, or in a comparable role

Strong understanding of service department operations, technician productivity, labor sales, repair quality, and customer satisfaction

Experience managing department budgets, expenses, and financial performance

Demonstrated ability to establish processes, monitor results, and improve operational efficiency

Strong organizational, analytical, problem-solving, and decision-making skills

Ability to lead, develop, and hold employees accountable to established standards

Strong communication and customer service skills

Ability to use dealership management systems, reporting tools, and other business technology

Commitment to Cavender Auto Group's core values and mission

Willingness to successfully complete a background check and drug screen prior to employment

Tell Us How You Work

At Cavender, we believe the best fit is about more than experience. It's also about how you naturally approach your work. As part of our application process, we ask candidates to complete a short Culture Index survey to help us understand their natural work style and how they approach the job. There are no right or wrong answers. Just answer honestly and choose what feels most like you. The survey takes only a few minutes to complete.

Ready to tell us how you work? Complete the Culture Index Survey using the link provided during the application process. Cavender Buick GMC North

Build Your Career at Cavender

Our mission is simple:

Delivering exceptional experiences to those we serve.

That starts with the people who represent Cavender every day.

If you're someone who values structure, takes pride in getting the details right, solves problems with purpose, and knows how to build an operation around consistent standards and measurable results, we want to meet you.

Cavender Auto Group is an Equal Opportunity Employer.

We prohibit discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time | In Person