Service Dispatcher

Join Our Team - Find Your Future!

$20.00-$24.00/hr. - Depending on Experience.

Position Summary:

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Essential Responsibilities:

• Professionally receive and process incoming service-related customer calls. Accurately enter information into the computer system and schedule service appointments.
• Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.
• Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.
• Enter parts and labor details into the computer system to generate accurate service invoices.
• Reconcile billable and non-billable technician time.
• Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.
• Assist with parts inventory control by recording parts used and supporting technicians with restocking.
• Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.
• Perform additional duties as assigned.

Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Education

• High school diploma or equivalent preferred.

Experience

• No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial.

Decision- Making Responsibilities:

• Plan and schedule technician time for routine service work
• Handle customer complaints and service-related issues; escalate complex matters to the Service Manager
• Collaborate with the Service Manager on complex scheduling needs

If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.