Service Dispatcher

Position is located out of our Southborough, MA district office.

Job Summary:

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager.

The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.
Job Responsibilities:

Performing triage on incoming customer calls.
Scheduling service for customers as necessary.
Dispatching technicians to perform service at customer sites as necessary
Answer phone calls, text or email messages.
Provide customer support as necessary.
Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping and note taking.

Job Requirements:

Strong customer service skills
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
The ability to manage multiple priorities
Ability to work simultaneously in multiple platforms
A strong work ethic and professional appearance
Ability to adapt to a changing environment
Ability to work well with co-workers and superiors
Ability to thrive in fast-paced organization
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks