Service Dispatcher

The Role

Were looking for exceptional dispatchers to help us achieve profitable revenue.

As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.

Responsibilities

Evaluate customer calls and assign the best technician to each service appointment.

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

Relay accurate information to technicians, ensuing proficient, quality customer experiences.

Manage the whereabouts and needs of every technician in the field.

Record the results of each service call and create report summaries for senior management.

Be professional and establish customer rapport, encouraging repeat business.

Respond to customer requests, resolving issues and promoting the brand.

Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

Update customers throughout the day on the technicians progress.

Job Details

• Earn-$22-$27 per hour Full time!
• Monday through Friday
• Overtime available on weekends and holidays depending on weather/workload
• Hours 8:30am to 5:00pm.
• Full benefit package including medical, vision, and dental insurance after 90 days
• Matched 401k Benefit after 1 year.
• Paid sick, vacation and personal days.