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Fletcher Jones Automotive Group

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Service Drive Buyer

Open 45d posting dated last month

At Audi Beverly Hills, our mission is to deliver a world-class guest experience through the pursuit of excellence. As part of a family-owned automotive group, we are committed to innovation, integrity, and developing top talent. The Service Drive Buyer plays a critical role in supporting inventory acquisition and driving dealership profitability by identifying and purchasing vehicles directly from service lane customers.

What You Will Do

  • Engage service lane customers to identify opportunities to purchase their current vehicle.
  • Build rapport quickly and professionally with guests while they are waiting for service.
  • Appraise vehicles using established dealership processes, tools, and market data.
  • Present purchase offers clearly and confidently, addressing customer questions and objections.
  • Partner with Sales Managers and Used Car Managers to structure competitive and profitable offers.
  • Coordinate with the Service Department to identify high-potential vehicles for acquisition.
  • Maintain accurate records of customer interactions, appraisals, and purchase opportunities in CRM systems.
  • Follow up with customers who express interest in selling but do not immediately transact.
  • Support inventory acquisition goals by sourcing desirable pre-owned vehicles aligned with dealership needs.
  • Ensure all transactions are completed accurately, timely, and in compliance with dealership and legal requirements.
  • Contribute to a positive, professional, and customer-focused environment in the service drive

What We Are Looking For

  • Prior automotive sales, service advisor, or vehicle acquisition experience preferred.
  • Strong interpersonal and communication skills with the ability to build trust quickly.
  • Confident in initiating conversations and overcoming objections in a fast-paced environment.
  • Ability to assess vehicle condition and understand basic appraisal principles (training provided if needed).
  • Results-driven with a strong sense of urgency and accountability.
  • Professional, polished, and customer-focused demeanor.
  • Comfortable working cross-functionally between Sales and Service departments.
  • Strong organizational skills with attention to detail and follow-through.
  • Basic computer skills and experience with CRM tools preferred.
  • Valid driver’s license and acceptable driving record.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid sick leave
  • Paid vacation
  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Professional development assistance
  • Life insurance
  • Employee assistance plan
  • Disability insurance

Pay: $18.50 - $18.50 / hour + bonuses based on performance.

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV

  • LinkedIn Profile optional
  • Address
  • City
  • State choose one
  • Zip/Postal Code
  • Are you authorized to work in the United States? choose one
  • Are you open to receiving SMS communications from our team? choose one
  • What is your preferred method of communication? choose one
  • Do you have a valid driver's license? choose one
  • How did you hear about us? choose one
  • Referred by an employee? Please provide their name: optional
  • I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
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