SERVICE DRIVE MANAGER
Lead the Front Line of an Exceptional Service Experience!
Now Hiring: Service Drive Manager
Sames Auto Group
Great service starts the moment a customer pulls into the service drive—and we're looking for a leader who can make every interaction count.
Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about driving performance through process and accountability.
What You'll Do
Lead the daily operations of the service drive and maintain an organized, efficient workflow
Coach and develop Service Advisors to maximize performance and customer satisfaction
Ensure consistent execution of vehicle walkarounds, Power Packs, and Active Deliveries
Monitor key performance indicators including CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit
Resolve customer concerns quickly and professionally while creating lifelong customer relationships
Review Repair Orders for accuracy, compliance, and quality
Conduct daily coaching, role-playing, and performance development with the advisor team
Collaborate with technicians, parts, and management to improve efficiency and reduce repair delays
Drive continuous improvement while maintaining manufacturer and dealership standards