Service Duty Manager ($80,000)

Open 17d reposted 2×

Job Description

As a Duty Manager, you will complete the following tasks (but not limited to):

Support the Front Office Manager in the daily management of the Front Office department.
Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
Deal effectively with guest complaints and feedback in an efficient and professional manner
Implementing strategies to increase productivity and morale.
You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Promoting the Accor Live Limitless Loyalty Program.
Ability to work a flexible 7-day roster including AM, PM and night shifts as required

Qualifications

The successful candidate will have previous experience in a similar role plus:

C Class Manual Driver’s License (Preferred).
Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
RSA Certificate (Required).
Well-developed problem solving and analytical skills.
Exceptional customer service skills and the ability to motivate team members.
Time management skills with the ability to multi-task.
Opera experience desirable.
Ability to work across a 7-day roster.
Flexibility to work overnights.

Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.

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