Service Engineer
On-Site:
o Perform on-site troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).
o Able to handle on-site jobs independently with limited assistance from technical office.
o Liaise with manufacturers in Europe to resolve clients’ issue.
o Prepare on-site work, define and write site procedures.
o Write detailed and illustrated service reports after each on-site visit.
o Participate in Site Acceptance Tests with clients, partners and suppliers.
- Office:
o Maintain Service projects documentation up-to-date and accessible
o Receive spare-parts deliveries and check their completeness, prepare spare-parts delivery documents.
o Receive, acknowledge and clarify Spare Parts RFQs from clients.
o Request for suppliers or partners’ quotations, and prepare offers for clients accordingly.
o Ensure projects follow-up by frequent communication with clients, partners and supplier (both locally and overseas).
o Perform technical on-line assistance (phone, WhatsApp & emails)
Requirements
- Minimum Bachelor Degree in Engineering (mechanical).
- At least 5 years of relevant working experience.
- Willing to learn and take initiatives.
- Meticulous, pays attention to details.
- Willing to perform on-site troubleshooting and coordination (Tuas area) , resolve customer complaints and technical issues.
- Analytical thinking.
- Good communication and reporting abilities (verbal & written).
- Excellent interpersonnal skills interacting with clients, partners and subcontractors.
- Proficient in English, other languages can be a plus.
- Class 3 driving licence.
- Experience in GMP environment will be an added advantage
- References from previous employers are recommended.
Skills & Competencies
- Mechanical Engineering
- Troubleshooting,technical analysis
- P&ID, hydraulic & wiringdiagrams understanding
- Equipment Maintenance
- Test Equipment
- Technical Support
- Microsoft Office (Outlook, Word,Excel, PowerPoint)
- On-site coordination
- Clear communication,reporting
- Independence
- Analytical thinking
- Interpersonal skills
- Team player
- Responsiveness
- Adaptability
- Multi-culturalopenmindedness