Service Engineer (11424)
About Us:
Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role:
To provide lead service support to Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts. Position requires extensive contact with dealers and customers. Position may require up to 15% travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by Logisnext product in the field. Position assists in coordinating with other departments to resolve problems and communicate solutions to the field. Position is instrumental in helping to control and reduce warranty costs. Mentors Service Analysts.
What you will do:
- Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
- Conducts detailed problem analysis to resolve product problems.
- Provides information and training to service analysts and parts analysts.
- Monitors product health to control and help reduce warranty expense to company.
- Maintains problem log to recognize problems and quantify same.
- Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or Logisnext Engineering as situation dictates.
- Initiates requests for product improvement to Engineering.
- Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
- Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.
Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.
When & Where:
- Up to 10% Travel.
- Standard business hours.