Service Engineer_半導體設備工程師 (Taichung)_SMS

【Summary】

• Responsible for installation, maintenance and repair for ZEISS metrology products to meet the requiements from customer
• Build good relationship with customers and provide timely response to all requests from both internal and ex-ternal customers.
• Working is shifts depending on business needs.

【Main Task】

• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
• Installation and commissioning of equipment
• Troubleshooting, repair, and maintenance
• Escalation support
• User Training / Customer Training
• Providing sales support
• All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, qual-ity and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfac-tion.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environ-ment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

【Important Notice】

• 本職務未來可能需接受 SCBA 訓練及配戴呼吸防護裝備，應徵者於投遞履歷前，請評估自身是否能接受相關訓練及工作內容。