Service Engineer

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Key Responsibilities

• Responds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.
• Uses technical knowledge to troubleshoot basic customer issues.
• Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services.
• May resolve customer problems in a technical call center/service center environment or through customer escalation.

Required Qualifications

• Bachelor’s Degree
• 1+ years of experience working with commercial HVAC products.

Preferred Qualifications

• Knowledge of Design bill of materials structure purchased parts specifications procedures and bill of material structure development.
• Knowledge of software packages such as Windchill, Adobe Illustrator, Sales Force, and Corel Designer
• Ability to demonstrate intermediate Word and Excel skills.
• Strong verbal and written communication skills
• Strong teamwork skills
• Excellent problem solving and analytical skills.
• Highly organized with strong attention to detail, while also able to manage multiple priorities.

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