Service Engineer

Company Overview

DMG MORI is a global leader in high-precision machine tools with 128 sales and service locations worldwide. DMG MORI Singapore provides direct sales and service support, delivering advanced manufacturing solutions to increase productivity and resource efficiency.

Job Summary

As a DMG MORI Service Engineer, you provide maintenance and repair support for DMG MORI CNC machine tools and controls, delivering expert technical service on-site or remotely to ensure optimal machine performance.

Responsibilities

• Install and commission DMG MORI CNC machines and components to ensure operational readiness
• Diagnose and troubleshoot technical issues on CNC machines to restore functionality promptly
• Perform on-site repairs to resolve machine malfunctions and minimize downtime
• Conduct diverse maintenance tasks to maintain machine reliability and performance
• Prepare, generate, and analyze ongoing and ad-hoc service reports to monitor service quality and outcomes
• Create and update technical documentation to support service activities and knowledge sharing
• Build and maintain strong communication and relationships with customers to enhance service satisfaction
• Manage challenging customer situations positively by responding promptly and soliciting feedback for service improvement
• Collaborate with spare parts coordinators to identify required parts and ensure timely delivery to customers
• Adhere strictly to all safety policies, practices, and procedures to maintain a safe working environment
• Train and develop colleagues as needed to enhance team capabilities
• Perform other duties as assigned to support service operations

Preferred competencies and qualifications

• Diploma or Degree in Mechanical, Electronic, or Mechatronics Engineering or related technical field
• 3 to 5 years of field service experience including installation, maintenance, and repair of lathes and/or milling machines
• Proficient in handling CNC control systems such as Fanuc, Mitsubishi, Siemens, and/or Heidenhain controls
• Practical experience with DMG MORI machines is advantageous
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams
• Service-oriented with effective communication skills to interact with stakeholders at all levels
• Proficient in English verbal and written communication
• Basic computer literacy with working knowledge of MS Word, Excel, and Outlook