Service Engineer - Electrical/Mechatronics
Posted Updated
Description
Our client is an established organisation in the scientific and technology space, providing specialised equipment and technical solutions to a wide range of customers. They partner with leading global manufacturers and support customers in research institutes, universities, hospitals and the biopharmaceutical sector. They are expanding their technical team in Singapore.
Job Summary
As a Field Service Engineer, you will be the main technical point of contact for customers using the company’s laboratory and analytical instruments. You will handle installation, upkeep and repair, so that equipment runs reliably and customers get dependable after-sales support. This is a hands-on, customer-facing role based mainly at client sites.
Your Primary Responsibility Includes:
- Install, set up and commission new instruments at customer sites
- Carry out scheduled preventive maintenance, servicing and calibration
- Identify the root cause of equipment faults and resolve them within agreed response times
- Give customers technical advice and guidance on using and caring for their equipment
- Coordinate with overseas manufacturers on technical escalations, spare parts and warranty claims
- Document all service work accurately and keep equipment service histories up to date
- Work with the sales and product teams to support customer satisfaction and contract renewals
Requirements
- ITE, Higher NITEC, Diploma or Degree in Electrical, Electronics, Mechatronics or Mechanical Engineering, or a related field
- At least 2 years of hands-on experience in equipment servicing, maintenance or commissioning
- Experience with laboratory, analytical, medical or biopharmaceutical equipment is an advantage
- Strong troubleshooting skills and ability to read technical drawings and schematics
- Clear communication skills and a customer-oriented approach
- Able to work independently at customer sites and collaborate with a wider team
- Valid Class 3 driving licence, as the role involves regular travel to customer sites
Benefits
- Structured technical training, including product training with international manufacturers
- Transport and mileage claims for customer site visits
- Medical and dental coverage
- Performance-based bonus
- Clear career path toward senior engineer and specialist roles