Service Engineer - Europe

PVA is hiring a Service Engineer - Europe to join our growing team in robotic automation. We are a company distinguished by our commitment to technological innovation with a collaborative, supportive workplace culture. The ideal candidate is a driven technical service professional, ready to take on new challenges in a dynamic manufacturing industry. If you're ready to take the next step in your service career, we would love to connect.

Job Description: The Service Engineer - Europe provides technical service and support for the systems and products sold by PVA, helping customers maximize value from pre-shipment through end-of-life. This role is customer-facing, requires frequent travel, and includes a structured training period depending on prior experience.

Job Details:

• 8:30 am - 5:00 pm Monday-Friday
• Starting pay € 72,000 - € 78,000 annually depending on experience
• Onsite in Helmond, Netherlands
• Frequent travel required within Europe and occasional global travel

RESPONSIBILITIES:

• Maintain expert-level technical knowledge of the PVA product line.
• Answer direct customer questions and resolve technical issues directly or through remote support to on-site personnel. Diagnose, troubleshoot, and resolve mechanical, controls, software, and process-related problems.
• Manage and update individual service tickets to identify urgent customer needs.
• Provide on-site service support, acceptance runs, new project installations, rework installations, and service at customer locations.
• Assist customers with application development, process improvement and optimization both at PVA lab in Helmond as well at customer’s locations.
• Utilize structured problem-solving methods to identify root causes and solutions.
• Maintain strict confidentiality of customer information, always.
• Foster strong customer relationships through proactive solution-oriented approach.
• Share customer learnings and field feedback within the department.
• Assist and support team members during acceptance runs, installations, rework installations, onsite service, and demonstrations & tests in the test center (Helmond).
• Provide training to customers or end users about the function, programming, and maintenance of PVA products.
• Collaborate closely with the Service Engineering Team, locally and globally, on priorities, scheduling, and workload.
• Provide feedback regarding manuals and documentation to ensure accuracy and relevance.
• Provide feedback regarding product quality, lessons learned, and potential improvements
• Contribute to continuous improvement of service execution and customer satisfaction.