Service Engineer - Extrusion

Job Description – Service Engineer for Extrusion
Position Summary:This position shall be responsible as a Service Engineer, catering Service support to Customers of Extrusion machinery of Milacron.
Job responsibility:

• Installation & Commissioning of Extrusion lines at Customer End• Trouble shooting and provide solution for resolution of customer complaint• Attend Service Issues over Email, WhatsApp, Phone etc. and keep record of the same.• Customer training and health check-up visit (CCV-Customer care visit)• Retention of existing customers by providing timely support• Inter Departmental Co-ordination to resolve field Issues• Coordinate for Pre-installation requirement with customer• Handle extrusion customer required for spares activity like (spares part quotation, inform to customer for material dispatch, field return parts handling etc.)• Selling of Spare parts to enhance Aftermarket business• Payment Collection for the Supplied Spares• Support to Runoff of Extrusion lines as and when required
• Maintain records as per ISO requirement • Support Sales by giving feedback about customer’s requirement
• Collecting market information about new products and Competitor’s activity Team: Overview of team this role will be a part of Service team and will be based at Ahmedabad.

Education Qualification: Diploma in Mechanical / Electrical / Plastics Engineering. Experience: 4-5 years of experience in Service of Capital equipment, experience in extrusion machines or Injection molding
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