Service Engineer - Infrastructure & Server

We are a System Integrator delivering IT infrastructure projects for clients. This role requires strong hands-on skills across system implementation, documentation and ongoing support. You will be involved in the full lifecycle - planning, installation, management, monitoring, troubleshooting and project handover.

Job Responsibilities:

• Deploy and configure Windows servers, virtualization platforms, storage and backup systems for customers

• Maintain network and security infrastructure, covering switching, routing, wifi, firewalls, VPN and SD‑WAN technologies

• Provide Tier‑2 support by troubleshooting server, system, network, and security incidents

• Perform patching, firmware upgrades, firewall reviews, preventive maintenance and troubleshooting

• Monitor backup operations and managed-client system health, ensuring timely issue resolution

• Prepare technical documentation, including low‑level designs, implementation/test plans and operational records

• Mentor junior engineers and validate configurations before deployment
  

Requirements:

• Higher Diploma in Computer Science, IT or related discipline.

• Minimum 5 years’ relevant experience in server, network, security, virtualization, storage or backup infrastructure

• Strong analytical skills with ability to identify problems, track issues, and implement solutions

• Experience in IT project planning and management with solid customer handling skills

• Self‑motivated, proactive, responsible, and customer‑focused

• Able to work independently, collaborate effectively, and perform under pressure

• Good problem-solving with effective communication skills in Cantonese, Mandarin and English

• Industry certifications such as CCNP, Fortinet NSE/FCP, Palo Alto, VMware, Veeam or Microsoft Azure will be an advantage

• Immediate available or short notice is an advantage

Benefits:

• 5-day work week

• Birthday Leave

• Medical Insurance

• Supportive & Energetic Environment

• Work-life Balance